Studio Pass
Fractional technology support.
Most businesses already pay for everything they need. It is just not set up, not connected, and nobody was ever shown how it was meant to work.
Studio Pass is an ongoing arrangement rather than a quote for one job. You send work as it comes up, and the people who make it already know your brand.
the range:
What's included
Ordinary software, set up properly and explained to the people who have to use it.
- Email and domains
- Shared drives
- Shared documents
- Shared calendar
- Accounts and permissions
- Password management
- Backups
- Booking systems
- Forms and intake
- Spreadsheet creation
- Customer records
- Quotes and invoicing
- Tools connected
- AI prompting
- Hosting
- Written process notes
- Staff training
Hard costs like licences stay yours, and we tell you before anything creates one.
what it covers:
Four things, in roughly this order.
This is the ordinary end of it: email, files, accounts, permissions, the handful of tools a business runs on, and the habits around them.
The AI in here is the everyday sort, like sitting with somebody and showing them how to ask a tool for what they actually want. A bigger question about where AI fits is a different conversation.
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Assessment
What you actually need, what you are already paying for, and where the two do not match.
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Optimization
Making what is already there work the way it was meant to, which is usually cheaper than replacing it.
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Implementation
Putting in what is genuinely missing, and setting it up so it is usable by the people who have to use it.
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Connection
Getting the tools you already pay for talking to each other, and advising on the process around them.
how it works:
How it works.
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Send a request
The thing that is not working, described in plain words.
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We confirm
What we would do about it, and what it needs from you.
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We deliver
Set up, connected, and the people who use it shown how.
sound familiar:
Sound familiar?
None of this is unusual, and none of it is anybody's fault. It is what happens when software gets chosen one decision at a time, by whoever was free that week.
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Everything important is in one person's inbox.
When they are away, the business waits. Accounts move onto the business, shared things live somewhere shared, and nothing depends on one person being at their desk.
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Three of us share one login.
Usually because it was the only way to make it work. Proper accounts, permissions that match what each person actually does, and nobody has to remember whose password it is.
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There are four versions of the price list.
And everyone is quoting from a different one. One place for the current document, the old ones archived rather than floating loose, and a habit that keeps it true.
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The backup is a USB stick in a drawer.
If it is anywhere at all. Backups that run on their own and get checked, rather than ones somebody has to remember.
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Nobody knows what we are paying for.
A dozen subscriptions across two personal cards. What is being paid for, what is actually used, and what is being paid for twice.
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Setting up a new hire takes three weeks.
Because nobody has written down what a new person needs. Once it is written down it takes an afternoon.
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Two systems hold the same customer list.
And neither one is right. Either connect them so one feeds the other, or decide which wins and retire the other properly.
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The booking calendar is a book on the counter.
Which works, right up until somebody phones while you are out. A system the people on the counter will actually use, set up around how you already work.
These are illustrations, not case studies. The one below actually happened.
what this looks like:
A manufacturer, half a dozen personal inboxes.
A long-established local manufacturer had moved to Gmail, but the business was running through several personal accounts. Documents were shared by whoever happened to have the file, nobody was sure which version was current, and anything important lived in one person's inbox.
The work was not complicated: get the accounts onto the business, put the files somewhere shared with sensible permissions, and then sit with people and show them how sharing is supposed to work. The software was already paid for. What was missing was somebody to set it up and explain it.
who has it:
Who has the Studio Pass.
Organizations running on software nobody chose on purpose, where the setup grew one decision at a time.
Often there is no IT person, or there is one and their job is keeping things running rather than improving them.
- Manufacturers
- Trades and contractors
- Family businesses
- Municipal departments
- Nonprofits and charities
- Clinics and practices
- Professional firms
- Retail with a back office
- Property management
- Distributors and wholesalers
- Membership organizations
- Growing teams
- Anyone mid handover
What they have in common is that something important lives in one person's account, and everyone knows it.
clients:
Who we do this for.
Businesses, nonprofits and organizations we work with month to month.
Every client since 2009
questions:
The things people ask first.
How much is it?
It starts at $250 a month. What that covers depends on what you send. Busy months and quiet months are both fine, and when your list consistently outgrows the level you are on, we talk about moving it.
Is it unlimited?
No. It is a level of ongoing attention rather than a bucket of hours or a set number of deliverables. We agree the order together and tell you what to expect.
How quickly do things come back?
It depends on the thing and on what else is already in the queue. You get a realistic timeline when we confirm the work, rather than a promise before anyone has looked at it.
What counts as too big for a pass?
Small things go quickly. Something that is really a project, like a website build or a full identity, is quoted as a project. We tell you which it is before starting, not after.
Do printing and ad spend come out of it?
No. Hard costs like printing, ad spend and licences are yours, and we give you a heads-up before anything creates one.
What if I need something you do not do?
If it is within our skill set, send it. If we cannot help, we will say so and point you at somebody who can.
Do I get the same people each time?
Yes. That is most of the value. The alternative is explaining your brand to somebody new every time something small comes up.
one of five:
The rest of the pass.
Technology is one of five areas the same pass covers. Most months are a mix of them.
- Graphic designThe steady stream: collateral, ads, signage, event graphics and whatever else the month asks for.
- MarketingCampaigns, content and the calendar that keeps them arriving on time.
- Social mediaPosts designed, a schedule built, the posts scheduled, and a report once they have run.
- WebsitesUpdates as they come up, the analytics read properly, and a recommendation on what to change next.
Tell us what is on your list.
A pass suits some businesses and not others. You will hear back from the people who would do the work.